Returns & Exchanges

Returns

If for any reason you are not happy with your purchase, we offer a full refund within 28 days of delivery or collection – provided the items are new and unused, and in their original packaging.

Please email info@psyclonetents.com if you would like to return an item.

Refunds

We will endeavour to process your return on the day we receive your item, however under some circumstances this could take up to 14 days. When the return is processed you will receive an email confirming your refund. It will usually take 5 days from receipt of the email for your account to be credited depending on your original payment method.

Please note that delivery charges will not be refunded.

Exchanges

If you would like to exchange your item, please follow our Returns process and your account will be credited with the amount of your original order. You will then be able to purchase your desired item using account credit.

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